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Citizen Charter
Sr. No.
 
Name of service
 
Service delivery deadline
 
Methods of service delivery
 
Place of service

01

 
Agricultural / non-agricultural khas land settlement, peripheral hat-bazaar ekasana settlement and where applicable land contagious issues.
 
Within 3 (three) days after receipt from Assistant Commissioner (Land).
 
The proposal was forwarded to the Deputy Commissioner's Office with a recommendation from the Upazila Nirbahi Office.
 
Office of the Assistant Commissioner (Land), Office of the Upazila Nirbahi Officer, Office of the Deputy Commissioner and Ministry of Land.

02

 
Project Implementation Activities (TR, Kabikha, Kabita and Relief Materials) undertaken by the Ministry of Relief.
 
Within 2 (two) days after receiving the proposal from the project implementation officer.
 
After receiving the proposal from the meeting, the decision was taken: It was sent to the office of the Deputy Commissioner for approval.
 
Project Implementation Office, Upazila Nirbahi Officer's Office, Deputy Commissioner's Office and Upazila Accounting Office where applicable.

03

 
Projects adopted and implemented by LGED, contractor bill where applicable / bill of project committee chairman.
 
Within 2 (two) days after receiving the proposal from the office of the Upazila Engineer.
 
After receiving the proposal from the office of the Upazila Engineer, approval of the bill, on-the-spot inspection if necessary.
 
Office of Upazila Engineer, Office of Upazila Nirbahi Officer and Upazila Accounts Maintenance Office where applicable.

04

 
Hat-bazaar provides annual lease.
 
Activities are taken approximately 2 (two) months before 1st Baishakh of every year.
 
Through tender notice as per hat-bazaar policy.
 
Office of the Upazila Nirbahi Officer and, where applicable, the office of the Assistant Commissioner (Land).

05

 

Leasing of Jalmahal.
 
Activities are taken approximately 2 (two) months before 1st Baishakh of every year.
 
Through tender notification as per Jalmahal lease policy.
 
Office of Upazila Youth Development Officer, Office of Assistant Commissioner (Land) and Office of Upazila Nirbahi Officer.

06

 
Paying the salary bills of non-government colleges, high schools and madrasas and various administrative functions of educational institutions.
 
Within 2 (two) days of receiving the salary bill from the educational institution and within 7 (seven) days of receiving the proposal for any administrative work.
 
After submission of the bill by the head of the institution.
 
Office of the Upazila Nirbahi Officer.

07

 
To provide honorarium to the chairman, members and members of the union council from the government and to pay salaries to the secretary and village police.
 
Within 7 (seven) days of receipt of government allocation.
 
After receiving the government allocation, honorarium or salary allowance is collected and paid from the bank.
 
Office of the Upazila Nirbahi Officer.

08

 
Distribution of various grants by the Ministry of Religion, Ministry of Education, District Council, Institutions / Departments.
 
After receiving the allotment, the beneficiary is informed. Payment is made within 3 (three) days after the beneficiary submits the required papers.

।

 
Payment is made by the Upazila Nirbahi Officer after submission of papers as per the demand by the beneficiary.
 
Office of the Upazila Nirbahi Officer, Upazila Accounts Office, Ministry / Division / Agency where applicable.

09

 
General Certificate Case.
 
According to the rules.
 
rules.
P.D.R. According to the Act, 1913.
 
Office of the Upazila Nirbahi Officer.

10

 
Conduct mobile court and send report return.
 
One day per week.
 
According to government orders and various laws

।

 
Upazila Executive Officer and 1st Class Magistrate.

11

 
Distribution of Hajj observance forms and giving advice.
 
Along with the application.
 
Forms, information and advice are provided from the Upazila Nirbahi Office as per the application.
 
Upazila Nirbahi Office and Deputy Commissioner's Office.

12

 
Provide services on local government (union parishad) related advice, information and do's and don'ts.
 
Delivered in short time as per demand.
 
If you come to the Upazila Nirbahi office and ask for advice, advice is given
 
Upazila Executive Office and UP Chairman.

13

 
Acting as chairman of various committees.
 
In the shortest possible time by talking to the member-secretary of the committee.
 
According to the needs of the Member-Secretary.
 
Divisional Officer and Upazila Executive Officer.

14

 
Submission of BCIC / Subsidy Fertilizer Report

।

 
The day of receipt of the incoming message.
 
On the spot inspection.
 
Upazila Agriculture Officer and Upazila Executive Officer

।

15

 
Women and Child Abuse Prevention Cell Committee.
 
Within 10 (ten) days of receipt of the complaint, the Upazila Women's Affairs Officer issued a notice to the parties concerned.
 
The decision was taken after a hearing between the parties by the Women and Child Abuse Prevention Cell Committee.
 
Upazila Women's Affairs Officer, Upazila Social Service Officer, Officer-in-Charge and Upazila Executive Officer.

 

 

Citizen Charter